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Introductions

Welcome and thank you for visiting my portfolio. Inside, you will find stories of products, communities, and UX training programs that I have designed and released with the support of my experience design teams and partners. 

As an experience design practitioner, it is a privilege to apply an academic human factors, IT, and business background to develop deep human insights and to transform product strategy and unlock business value. I believe in strong partnerships with IT and am dedicated to representing people and their potential as employees, colleagues, customers, and civic participants. I hope you enjoy exploring my work!

My Work

RESTRUCTURING THE GLOBAL EXPERIENCE

For 50,000 U.S. and global employees

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Executive Organizations

FINDABILITY

User - Centric Opportunity

ELEVATING PRODUCTIVITY

With user-centric technology and agile application design 

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Hours Saved/Year

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User - Centric Opportunity

TIME SAVINGS

STRENGTHENING TECHNOLOGY STABILITY

Through incident management and agile team development processes

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Executive Organizations

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User - Centric Opportunity

QUALITY

Restoring Customer Service

Identifying fundamental opportunities to improve customer satisfaction  

Uncovering what motivates candidates

How to attract, hire, and onboard top candidates for your organization

Evangelizing User-Centric Design 

Building awareness, consensus, and skills across teams and organizations

About

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